The Ebb & Flow of the Web & Workflow

In the last dozen or so years, we have witnessed two key information technologies that have changed (nay, revolutionized) the way businesses operate today. The first of these, of-course, is the World Wide Web and the other, perhaps lesser known, is Workflow.

As Thomas Friedman noted in his bestseller book "The World is Flat", that Workflow Software was Flattener #3.